Rethinking Public Service Delivery : Managing with External Providers book
Rethinking Public Service Delivery : Managing with External Providers book

Rethinking Public Service Delivery : Managing with External Providers by Janine O'Flynn

Rethinking Public Service Delivery : Managing with External Providers
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Author: Janine O'Flynn
Page Count: 328 pages
Published Date: 07 Aug 2012
Publisher: Palgrave MacMillan
Publication Country: Basingstoke, United Kingdom
Language: English
ISBN: 9780230237957
File size: 8 Mb
Download Link: Rethinking Public Service Delivery Managing with External Providers
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Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

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